Questions and answers
Here you will find many answers to questions about our Masalo® Cuff MED.
What size should I order and how do I measure correctly?
All information can be found below and on the article page.
Please note that you can only achieve freedom from pain with the correct size of Masalo cuff.
Therefore, please measure the exact circumference of the thickest part of the affected forearm (measure in a relaxed state with the arm slightly stretched).
If you don't have a tape measure to hand, you can print one out here.
Compare the measurement you have taken with our size chart.
Size 1 fits from about 20cm forearm circumference.
Both sizes fit between 25.5cm and 28.5cm, please select for a forearm circumference of 27cm or less size 1with a scope of more than 27cm size 2.
When ordering, please also select the arm (left or right) for which you require the cuff, as the Masalo® cuff is only optimised for one side of the arm due to its different design.
What is the Masalo® cuff used for?
How does the Masalo® cuff work?
The Masalo® cuff relieves pressure on the tendons in the elbow area thanks to an innovative counter-traction system. The tendon insertions are "relaxed". In addition, the forearm muscles are stretched and elongated with every movement of the arm towards the elbow. These movements massage the forearm muscles, which can release cramps.
A detailed description of the unique mode of action can be found here:
You are currently viewing a placeholder content from Default. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More Information
Does the Masalo® cuff help in every case?
The Masalo® cuff is a medical product and medical problems are very individual for everyone. In the same way, tennis elbow and golfer's elbow develop differently for everyone.
Take a look at our testimonials or browse through various test reports, press articles and TV reports and you will see that our product has already successfully healed thousands of "tennis" and "golfer's arms".
If the diagnosis is correct, there is a good chance that our product can also help you - you can also test our unique mode of action for yourself.
The Masalo® cuff works according to a logical and simple physical principle. Tensile forces are reduced and almost neutralised by a counter-traction. This relieves the tendons and the affected area.
You can do the following test once:
Hold your healthy arm/hand exactly in the centre of the forearm of the affected arm. Then pull the tissue/flesh towards the elbow once with full force.
If you stretch your arm and put a little strain on it, you should actually feel a slight relief of pain. If this is the case, our cuff should also be able to help you.
Nevertheless, the Masalo® Cuff is not a miracle cure and does not work for everyone. If you traditionally have pain when resting and when stretching (with movement of the hand, fingers, etc.), you should feel significant relief and alleviation of the pain immediately after correct application of the cuff, ideally you will also achieve freedom from pain straight away, but this is not the case for everyone. If your pain mainly occurs when you bend your arm (usually with "golfer's elbow"), you will also feel significant relief when the support is applied correctly, but it may take a little longer for the pain to be reduced when the arm is bent.
However, we cannot and must not give a guarantee under any circumstances. In principle, this does not apply to medical problems, aids and treatments.
If you are unsure, simply print out the product sheet and show it to your doctor. A doctor will be able to tell you very quickly whether the Masalo® cuff can be used to treat your condition.
By purchasing the Masalo® cuff in our online shop, you are not taking any risks. In distance selling (online and mail order) you have a right of cancellation.
Once you have received and fitted the cuff, you can decide whether you want to try the cuff or send it back. Please note, however, that the Masalo® cuff can only work if it is put on absolutely correctly. Therefore, follow the instructions on our application page exactly when applying the cuff.
If you still don't like the Masalo® cuff, simply return the unworn item (please enclose the original invoice!). Once we have received the item back, we will check it and refund the purchase price in accordance with the terms and conditions for returns. You can try on the cuff as you would in a shop. However, please understand that we cannot take back worn and/or soiled items.
What do I do if the Masalo® cuff does not help me immediately?
Firstly, please visit our page with additional information on donning, handling, care and user tips. If the Masalo® cuff does not provide noticeable relief immediately after application, something is probably wrong (cuff is not optimally applied, does not fit, etc.). You can find this out with the information on the application page. You will also find detailed information on how best to contact us and how we can help you more quickly.
It is very important to us that the Masalo® cuff helps you effectively. Therefore, please do not try it out unnecessarily and take your time to read through the above page and use our support.
If you have applied the Masalo® cuff correctly, you should definitely feel significant relief within 15 - 30 minutes.
If you have classic tennis elbow, for example, you should immediately notice that there is significantly less pain when lifting with a correctly fitted cuff (ideally, you should be able to put weight on your arm again immediately without pain).
If you have what is known as golfer's elbow, you may initially "only" feel relief from the painful tendon insertions. Golfer's elbow can be more protracted and often associated with pain when the arm is bent.
In any case, you should be patient. There are customers who can immediately put full weight on their arm and use it again without pain (or almost without pain) and who are back to normal sport and work within just 1-3 days, and others for whom it can take weeks to see a steady improvement. This is completely different for everyone.
If you feel the countertraction and you definitely have tennis elbow or golf elbow (epicondylitis), you have a really good chance that the Masalo® sleeve will help you too.
How quickly does the Masalo® cuff help?
In any case, you should feel significant relief in the area of the injured tendon insertions immediately after correct application, within 15 - 30 minutes. Most tennis elbow patients are able to lift objects again within this time, or even without pain.
Basically, however, it depends entirely on your individual situation with regard to your tennis or golf elbow, which "unsuitable" therapies and measures you have undergone and whether you really have such an injury/disease. A well-founded diagnosis is therefore urgently recommended. Please do not experiment with your health.
Although the relief of the tendon insertions takes effect immediately after correct application, how much pain relief you achieve depends on many factors.
For example, if you have recently received injections or other therapies, this may well be the cause of the pain. The progression can be steady and linear or in intervals with improvement - pain - improvement etc.
You may have done something to your arm in the meantime, which may temporarily exacerbate the problem again, or you may be fighting an inflammation.
Medicine is so complex that it is impossible to predict how it will develop for you. It is not for nothing that doctors have to fulfil high standards, study for many years and undergo constant further training. The cuff works according to an effective, simple, mechanical and logical principle.
If in doubt, please speak to a doctor you trust.
How do I find out whether the Masalo® cuff can help me?
If you have classic tennis elbow or golf elbow and a reliable diagnosis has been made by a doctor, you have a very good chance that the Masalo® sleeve can help you.
Buy your cuff, put it on correctly and then decide whether you want to try it on. Otherwise, please send it back unworn and you will receive a full refund (only if purchased via our online shop). You are also welcome to ask your doctor for advice before purchasing whether he or she thinks the cuff is suitable for you. You can either show the cuff or print out the product sheet and present it to your doctor.
The countertraction principle has also been used with tapes for a long time, which is why sports physicians and physiotherapists in particular are in favour of the Masalo® cuff principle.
However, taping is not as effective as the Masalo® sleeve. The tape works more on the surface, whereas the Masalo® sleeve moves the entire muscles and tendons.
Can I still stretch my arm with the Masalo® cuff?
Yes, you can still fully extend your arm with the cuff on.
In fact, it is very important that the arm is always moved and used normally.
The tighter you adjust the cuff on the upper arm strap, the more force you need to apply when fully stretching and the greater the countertraction and relief. This is why many customers initially adjust the cuff a little tighter.
You can and should move and use your arm as normally as possible and carry out all activities, but always listen to your body's pain signals.
For "intentional" strain, such as work or sport, adjust the upper arm strap a little tighter. At night or in everyday life, when the arm is not under strain and there is no pain, you can also adjust the upper arm strap a little looser.
However, it is important that the countertraction can always be felt when the arm is extended.
Can I go back to work and do sports with the Masalo® cuff?
Yes, if you really have a tennis or golf elbow and the cuff helps you, you can and should move and use your arm as normally as possible with the cuff on.
Customers report that pain-free tennis, squash, golf and strength training can be resumed quickly as the cuff provides protection thanks to the counter-traction principle. Particularly strenuous activities such as climbing, bouldering or table tennis can also be resumed quickly.
You should also be able to carry out manual activities with full strength again quickly.
If you do weight training or bodybuilding or simply enjoy going to the gym, you are welcome to read our sports information page.
How long and how often should I wear the Masalo® cuff?
Epicondylitis can take quite a long time to heal completely, which is why a Wearing time from 4 weeks to 6 months normal.
This duration is influenced, among other things, by the intensity of the injury, the general duration of the injury, previous therapies and, of course, the consistency with which the cuff is worn.
The more consistently you wear the cuff, the better it supports the healing process.
We recommend using the cuff in the first few can be worn permanently for a fortnight, i.e. day and night and then until complete healing as regularly as possible.
For this reason, many customers use a Second cuff for changing (after work, after sport, washing the cuff, etc.), so you are optimally protected at all times.
Medical questions & answers: Surgery, bursitis & co. - can the cuff help me?
Exchange: Does something not fit or sit correctly? Wrong size?
If you have the feeling that something does not fit or does not fit properly, please remove the cuff first.
Please contact us BEFORE returning any items!
If you do not feel any effect, the cuff seems too tight or you can simply stretch your arm without any resistance, the cuff is incorrectly adjusted (95% of cases) or does not fit.
We will be happy to help you quickly - please check with the help of our Landing sidethat the cuff has been applied to you exactly according to the application instructions and simply select on our Contact page "Exchange" and we will guide you step by step to the right cuff for you.
As a precaution, please measure your exact forearm circumference at the thickest part of the affected forearm and compare the measurement with our size chart.
Returns: What do I do if I don't like the Masalo® cuff and want to return it?
If you do not like the Masalo® cuff, simply return the unworn item and you will receive a full refund immediately. You can try on the cuff at home as you would in a shop. Please understand, however, that we cannot take back or exchange worn, used and soiled items.
Please enclose a small note of cancellation and, if you have paid by bank transfer, your bank details! Otherwise we will not be able to refund you.
You do not have to fill in the cancellation form, but we cannot assign / process shipments without an invoice / delivery note or at least a short note of cancellation.
The best thing to do is to visit our Contact page and select Returns, then we will guide you step by step to a problem-free return of the item.
If it is simply a matter of taste, we can unfortunately do no more for you than enable you to return the product without any problems. However, this happens in very few cases, as our customers are usually in a lot of pain.
Report Please contact us before returning any goods.
We have very few returns and in 99% of all cases we were able to ensure that the cuff fits perfectly and the relief is immediately noticeable by optimising the application.
It is usually the case that the support does not fit or is not applied correctly and therefore has no effect. We will be happy to take time for you and help you to apply the Masalo® cuff correctly so that you achieve the greatest possible benefit. It's your health and your decision. We are here for you.
Is the Masalo® cuff also available on prescription or will my health insurance cover the costs?
The Masalo® Cuff MED is a medical device in accordance with EU Directive 2017/745/EU and is registered in the medical aids register under the
Helpresource number 23.08.04.0042.
You can redeem your prescription directly on the following page.
Our partner pedics takes care of the complete processing and dispatch for you.